We answer every email

Support

Email hello@pnmcompass.com and a real person replies, usually within one business day. Recruitment weeks are short, so if something is time-sensitive, say so in the subject line and we will move it up.

My campus isn’t listed

Tell us which campus and we will add it. We only publish a campus timeline once we can source each date from that campus’s own Panhellenic or fraternity-and-sorority-life page, because a wrong date is worse than no date. Until yours is added, you can build your own timeline by hand and every other part of the app works normally.

A date in my campus timeline looks wrong

Please tell us — this is the most important kind of report we get. Every milestone shows the source it came from and when we last checked it. Campuses do change dates, and pages roll over to the next cycle shortly after Bid Day. Always confirm deadlines with your own Panhellenic office; the app is a tracker, not an authority.

My daughter (or my mom) can’t open the shared plan

The share link opens in any browser and does not require installing the app or creating an account. If it does not load, re-send it from Settings, which generates a fresh link. Revoking a link immediately stops the old one from working.

How do I delete everything?

Deleting the app removes all local data. If you have shared a plan, revoke the link in Settings first so the shared copy is deleted from our server too.

Will this tell us which sorority to pick, or whether she’ll get a bid?

No, and it never will. PNM Compass does not rank chapters, score anyone’s chances, evaluate photos or outfits, or predict outcomes. It tracks the work your family has to do. Bid decisions belong to the chapters and your campus.

Refunds

Purchases are handled by Apple. Refund requests go through reportaproblem.apple.com. If something in the app is broken, email us anyway — we would rather fix it.